• By Track

  • By Product

  • By Type

  • Out with the Old, In with the New – Modernizing Citizen Engagement

    Departments with differing needs. Disjointed citizen experiences. No clear focus. A thriving and vibrant Canadian county had its work cut out in unifying on a single customer engagement platform. Hear how it’s tackling the challenge head on, from a common mandate to department buy-in. Then learn how it’s building a strong foundation, with the right solution architecture, for the future, including request model and report refactoring and an upgrade to Verint Engagement Management Professional 15r4.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B