Out with the Old, In with the New – Modernizing Citizen Engagement
Departments with differing needs. Disjointed citizen experiences. No clear focus. A thriving and vibrant Canadian county had its work cut out in unifying on a single customer engagement platform. Hear how it’s tackling the challenge head on, from a common mandate to department buy-in. Then learn how it’s building a strong foundation, with the right solution architecture, for the future, including request model and report refactoring and an upgrade to Verint Engagement Management Professional 15r4.