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  • Mission Possible – Reducing Legal Costs with Speech Analytics

    One of the ten largest banks in Brazil shares how it turned the impossible – isolating calls that could lead to legal claims from its vast call volume – to the possible with speech analytics. Learn how it went from agents struggling to accurately pinpoint call reasons to automatically identifying customer calls with a high probability for legal demands, enabling the bank to take quick and decisive action to avoid potential legal claims and, in turn, reduce legal costs.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B