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  • Is Your Center Ready to Implement Enhanced Technology?

    Technology innovations in the contact center space are moving at a lightning fast pace. Everyday, we hear about AI, bots, CX, knowledge management, and speech analytics. This list goes on. The critical question is how can contact centers utilize technology effectively to actually enhance the customer experience and not impede it? This session will discuss the steps needed to ensure that you, and your customers, are ready for that infusion of new technology.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B