Is Your Center Ready to Implement Enhanced Technology?
Technology innovations in the contact center space are moving at a lightning fast pace. Everyday, we hear about AI, bots, CX, knowledge management, and speech analytics. This list goes on. The critical question is how can contact centers utilize technology effectively to actually enhance the customer experience and not impede it? This session will discuss the steps needed to ensure that you, and your customers, are ready for that infusion of new technology.