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  • How to Get Your Customers to Help Offload Agents and Build Reusable Knowledge

    Social communities might be the best-kept secret in customer self-service. Learn how to build a vibrant and trusted online community where your customers can share ideas, learn best practices, collaborate, share knowledge, and more. Hear use cases of how social communities have reduced contact center volume and contributed to enterprise knowledge through formalized outputs to a knowledge management hub. Your customers win, your agents win, and your marketing department will be thrilled with the customer engagement!

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B