How to Get Your Customers to Help Offload Agents and Build Reusable Knowledge
Social communities might be the best-kept secret in customer self-service. Learn how to build a vibrant and trusted online community where your customers can share ideas, learn best practices, collaborate, share knowledge, and more. Hear use cases of how social communities have reduced contact center volume and contributed to enterprise knowledge through formalized outputs to a knowledge management hub. Your customers win, your agents win, and your marketing department will be thrilled with the customer engagement!