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  • Everything You Need to Know About Enterprise Intelligent Assistants

    Dan Miller, Lead Analyst at Opus Research, provides an overview of the intelligent assistance landscape – from bots to full-fledged virtual agents. Informed by Opus Research’s census of IA implementations that spans more than a decade and incorporates over 2,600 deployments at nearly 1,300 companies, Dan will describe successes, failures, challenges, opportunities, technologies, use cases, and more.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B