Customer Sentiment Index and Customer Effort Impact Driven by Speech Analytics Categories

With oceans of data, how do you catch the right insights or trends most impacting your business and the customer experience? Hear how a global financial services leader gains powerful directional insights from Verint Speech Analytics that enable analysts to quickly procure intel or, as the company calls it, “distilling oceans of data down into streams for focused fishing!” From developing an internal customer sentiment index to effectively measuring “customer effort impacts,” learn how it optimized the solution to help it understand true customer pain points, strategically prioritize actions, and elevate the customer experience enterprise-wide.

Presented by:

Prudential Financial