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  • Customer Experience Excellence – Driving Business Improvement by Gathering Customer Insights

    Take part in this interactive think tank and learn how a major healthcare company leverages speech analytics, customer feedback, and quality management to improve business processes and share customer insights. Hear how the organization uses the voice of the customer to increase FCR, decrease repeat callers, streamline workflows, and identify other areas of cost savings.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B