Contact Center of the Future Reimagined: From Possibilities to Realities

Everything is changing.  With the ever-present promise of change in the contact center, it’s time to assess what developing solutions like artificial intelligence (AI) and robotics really mean to the customer care profession.  This session will also consider the impact of automation and the evolution of employee engagement, driven by millennial generation workers and customers.  Now in its fifth year at Engage, this session will provide a reality check designed to both challenge and enlighten those who work with an eye toward the contact center’s future.