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  • Using Desktop and Process Analytics to Improve Performance Management

    Want to “up your game” with Desktop and Process Analytics (DPA)? A user from a leading technical services and support provider first talks basics, such as what DPA is and standard DPA source measures, and then delves into KPI outputs of source measures and explores some advanced DPA triggers to create additional source measures. Learn paths to resolution using DPA and KPIs for common business challenges and then pose questions to help you tackle your own specific business challenges.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B