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  • Five Years Later – An Omnichannel Deployment Update

    Five years ago, one of the world’s largest social mission-driven organizations, with 37+ million members, set out on a quest to provide the most optimal support for its members through an innovative omnichannel strategy and accompanying technology. Learn about the organization’s journey, through three telephony integrations, with a fourth in the works, and three different outsourcers, culminating in its recent launch of chat and its plans for continuing to optimize customer engagement in 2018.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B