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  • Coffee Talk: Quality and Performance

    Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the most highly-rated sessions at the conference, with attendees exchanging ideas on a variety of topics.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B