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  • A Workforce Management Journey from Front to Back

    Hear the innovative WFM journey of one of the largest mutual life insurance companies in the U.S., from its humble beginnings in the contact center to its quest to conquer the back office. Get real insights from the path the company took, how it partnered with Verint along the way, and the stellar results it’s achieved. Then, get a glimpse into the next phase of its evolution, including its plans to use Desktop and Process Analytics to help it soar to new heights.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B