• By Track

  • By Product

  • By Type

  • A True Story of Knowledge Management Evolution and Innovation

    Over the past several conferences, a document technology and services leader has shared its knowledge management journey. This year, the organization reveals how it continues to innovate and improve its global knowledge management platform. Learn how it deployed an intelligent rules infrastructure engine that interfaces with its knowledge bridge to help make knowledge ubiquitous; how it implemented search accuracy technology incorporating knowledge session end states to improve future search results; and more.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B