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  • Valuing the Voice of the Customer through Post-Call Feedback

    Capturing and understanding the voice of the customer is paramount to elevating customer satisfaction and, in turn, loyalty. Learn about a leading cruise line brand’s maiden voyage to deploy a post-call survey for collecting, measuring, and improving the customer experience. Gain insight as the organization shares its action plan developed to implement the survey, and how it’s using the results to better coach its agents to more effectively address customer needs.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B