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    Blockchain and the Customer Experience

    Many people have heard of Bitcoin, but they do not understand it and are much less familiar with its underlying technology – blockchain. Blockchain can remove so much administrative cost from organizations that the figures are almost not believable. This session will cover a basic understanding of blockchain. It will also feature real-world examples from the CEO of HealthSplash, a company reducing operational costs and improving customer experience by leveraging the technology in healthcare.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B