Beyond the Box…
We all know what you get IN the box when you implement Verint Engagement Management Professional. But what can you achieve if you think BEYOND the box? If you let your imagination run wild, can you find ways of using the solution, with its range of new capabilities, for more than the all-too familiar case management? A passionate user at a regional municipality shares how he exploits the inherent power and flexibility of the solution to grow service delivery into something altogether bigger and better.