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  • Using Speech Analytics to Identify Associates for Targeted Accent Coaching

    There are many unique and innovative applications for speech analytics beyond the mainstream objectives the software is often deployed to address. In this session, a leading provider of travel insurance in the U.S. shares how it developed the idea and process for using speech analytics to identify associates who struggle with pronunciation and, subsequently, provide targeted coaching to help improve their performance and the customer experience – further testament to the versatility of speech analytics to your business.

    The Road to Speech Analytics Success

    Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

    Tuesday, 10:30 AM

    Dallas B